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availability management
1.goal
To optimize the capacity of the it infrastructure,service and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives.
2.Activities
a.Determining availability requirements --input from slm
b.Determining vital business functions --input for it service continuity management
c.business impact analysis --risk analysis ,input for it service continuity management
d.defining availability ,reliability and maintainability targets
e.monitoring and trend analysis
f.root cause analysis and maintaining an availability plan and reporting
capacity management
1.goal
The capacity management process understands the business requirements ,the organization's operation and the IT infrastructure .it ensures that all the current and future capacity and performance aspects of the business requirements are provided cost-effectively.
2.activities
a.business capacity management
b.service capacity management
c.resource capacity management
d.performance management
e.demand management ,application sizing ,modelling ,storage of capacity Data,capacity plan development and maintenance
financial management for it service
1.goal
To provide cost-effective stewardship of the it assets and resources used in providing it service,to be able to fully account for the spend on it services and to be able to assign these costs to the service delivered to the organization's customers,to assist management decisions on it investment by providing detailed cost analysis regarding changes to it services. | 
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